Support

Medi-EHR Support

Questions about your account, a claim, or how something works in the platform? Existing clients get the fastest response through the in-app Help Desk. If you’d rather call, email, or send a message from this page, those options are below.

Please enter a help desk ticket by clicking the Help Desk Icon at the top of the screen in your account.

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Get In Touch

Frequently Asked Questions

Existing clients get the fastest response by opening a help desk ticket through the Help Desk icon at the top of the screen inside their Medi-EHR account. Support tickets submitted this way go directly to the team already familiar with your account.

Yes. Call 888.633.7821 or email support@medi-ehr.com, or use the contact form on this page.

Include your practice name, the module or feature involved, and a short description of the issue. This helps route the request to the right person faster.

Yes. Support handles technical issues as well as questions about billing, claims, and how specific modules work.