Customer Support Policy

Customer Support Policy

Support hours of operation and step-by-step instructions

Hours of Operation:

Mon-Fri, 6am-12am (Eastern Time).

Scheduled Maintenance:

Scheduled maintenance may occur between 7pm-4am (Eastern Time), during weekends and holidays or with 24 hour notice.

How to Get Software Support for Medi-EHR Clinical, Medi-EHR Billing, and Medi-EHR Additional Services:

Step 1: Visit the Medi-EHR Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.
Step 2: If you cannot find your answer in the Medi-EHR Help Center, choose one of the following options to contact Medi-EHR customer Support: Email your questions using the web form here:
Submit a Support CaseCall 1-888-633-1367

How to Get Support For Medi-EHR Billing Services:

Step 1: If you have your biller’s direct contact information, please contact them directly.
Step 2: If you do not have your biller’s direct contact information, call the Medi-EHR Billing Service customer service line at 888-633-1367