Customer Support Policy
Support hours of operation and step-by-step instructions
Hours of Operation:
Mon-Fri, 6am-12am (Eastern Time).
Scheduled Maintenance:
Scheduled maintenance may occur between 7pm-4am (Eastern Time), during weekends and holidays or with 24 hour notice.
How to Get Software Support for Medi-EHR Clinical, Medi-EHR Billing, and Medi-EHR Additional Services:
| Step 1: | Visit the Medi-EHR Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more. |
| Step 2: | If you cannot find your answer in the Medi-EHR Help Center, choose one of the following options to contact Medi-EHR customer Support: Email your questions using the web form here: Submit a Support CaseCall 1-888-633-1367 |
How to Get Support For Medi-EHR Billing Services:
| Step 1: | If you have your biller’s direct contact information, please contact them directly. |
| Step 2: | If you do not have your biller’s direct contact information, call the Medi-EHR Billing Service customer service line at 888-633-1367 |